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Information & Warranties

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Covered/ How to ensure a warranty

As a general rule, mattress protectors provide some or all of the following benefits:

  • Waterproofing and protecting against stains

  • Preventing dust mites, molds, dead skin cells from collecting in the mattress

  • Protecting against bed bugs

  • Regulating body temperature to help you sleep cooler at night

  • Providing additional comfort thanks to extra padding

There are several ways to void a mattress warranty, so it’s important to avoid these things if you want to preserve your warranty’s coverage. Here are some of the most common factors that can void a warranty:

  • Staining or otherwise damaging the mattress with fluids. Because liquids can damage mattress foams, staining your mattress with any type of fluid is liable to void its warranty. The easy way to avoid this is to invest in a waterproof mattress protector and cover your mattress immediately after purchase. We’ll discuss mattress protectors in greater detail down below.

  • Removing the mattress tag. In many cases, removing the mattress’s tag may void the warranty. While this generally applies more to mattress retailers than consumers, it’s still a good idea to preserve the tag on your mattress.

  • Failing to provide the proper support for your mattress. Your mattress’s warranty should indicate what kind of support is needed. The proper support for your mattress will depend on its construction. For example, some mattresses can be supported by platform beds, others will do fine on adjustable bases, and so on. If you put your mattress on the floor, that may also void the warranty.

  • Failing to flip or rotate your mattress on a consistent basis (in some cases). This ensures the mattress wears evenly. Depending on the mattress in question, failing to flip or rotate the mattress might void the warranty. Not all mattresses require flipping or rotating, however, so it’s important to read the specific warranty in question.

  • Not being the original owner of the mattress. Once a mattress has been passed from the original buyer to someone else (whether as a gift or sale), then the warranty will likely become void.

Also, be aware that manufacturers’ warranties do not offer coverage in the event that you simply don’t like the mattress. If you find that a mattress doesn’t suit your personal preferences, the warranty will most likely not cover you for a refund. (If you’re still within a risk-free trial period, then it should be possible to get a refund.)

As noted above, warranties exist to protect consumers in the event that they unknowingly purchase a mattress with physical flaws or defects. Anything that doesn’t fall into the category of a defect is unlikely to be covered by a mattress warranty.

While every warranty is different, it’s a good bet that your warranty will not cover:

  • Sagging that isn’t deep enough to meet the minimum sagging depth covered by the warranty

  • Damages incurred by the mattress owner, such as accidental tears or scratches that happen while transporting the mattress or sagging that results from jumping on the bed. Read our full article on how to move a mattress without voiding the warranty.

  • Discoloration brought on by washing the mattress or normal wear and tear (In fact, as we’ll discuss below, stains can actually void a mattress warranty)

  • An uneven surface that results from long-term use. On a related note, failing to flip or rotate your mattress on a regular basis might also void its warranty

  • Comfort. If you don’t feel comfortable on your mattress or you simply don’t like the feel of it for any reason, that will not be covered under warranty. Warranties are also unlikely to cover changes in the mattress’s feel over time (e.g. a decline in softness as the mattress ages). As noted above, a mattress warranty is not the same thing as a sleep trial. During the trial period, you’ll want to determine if you like the feel of the mattress and are able to sleep comfortably during the night. Once the sleep trial ends, manufacturers and sellers will not replace or reimburse a mattress simply because you find it uncomfortable

  • Other issues that can be attributed to normal wear and tear

  • The cost of non-defective components. That means if your mattress has a faulty seam, for example, the company is strictly responsible for repairing or replacing the seam. They will not be responsible for the cost of replacing the full mattress. Similarly, mattresses with electrical components (such as pumps, remote controls, or sensor technology) typically have different coverage for those components versus the rest of the mattress

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Eugene, OR 97401

Tel: 541-343-2690

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